prints are printed on Somerset Velvet Fine Art Paper for Epson or other highest quality archival inkjet papers for art prints like Hanemuhle Photo Rag, Legion Concord Rag or Arches.

Epson UltraChrome K3 inks and the newest line of Epson printers.

all prints are printed to order. We can promise a turn-around of three working days, but if your order is large it might take more days to complete. Prints are shipped shortly after printing, when print is completely dry.

we make sure that your artwork is fully protected in transit. To ship your order we will use a sturdy cardboard tube that is slightly longer than the shorter dimension of your largest print, or a flat package that is slightly larger than your largest print. As crowding prints in tubes can damage prints, we will pack no more than 4 prints per tube. All prints will be wrapped in acid-free tissue paper, image side in. Shipping large prints in flats is also a good option, but it can increase shipping costs due to “dimensional weight.” Please let us know if you prefer this packing option via CONTACT page).

28” tube length x 3” core width  /  70 cm tube length x 6 cm core width

10” x 13”   /   25 x 33 cm

shipping charges are calculated based on the total dollar amount of your order, and are added to the order price when ordering. US orders are delivered via Fedex (Economy Saver Rate) or UPS; European orders are shipped by DPD, DHL or GLS;
– while ordering please contact us directly and we will help you make the best choice, calculate the correct shipping rate to your location then add it to your order.
– in case the packages are visibly damaged on arrival, you must not accept them, or if you accept delivery, make sure that the carrier notes the claim for the damaged package on the delivery slip.

All sales are final, but you are entitled to a refund/exchange if your order has become damaged during transit.
– in order to accept and process a return/exchange, damaged item must be reported within 24 hours from receipt of parcel (this is due to the strict time frame with the shipping providers for any insurance claims to be filled); you must retain the original box and packaging associated with the order, until a damaged claim can be completed with the shipping provider;
– please properly document the damage by sending photos clearly depicting the damaged parcel and the damage to the item signed with your name, followed by your order number and contact information to contact@iwonacreation.com;
– return must be finalised and shipped back to Iwona Creation within 5 working days from approval of return with Iwona Creation;
– if you are entitled to a refund, we recommend you sent your item back with in appropiate package with shipping insurance, tracking and signature upon delivery;
– Iwona Creation will not be liable for items damaged in return transit due to inappropriate packaging; all items being returned to Iwona Creation remain your property until received; costs incurred for return such as packaging, export duties, shipping and delivery are incurred solely at the customer’s expense;
– we do not under any circumstances accept responsibility for returned items that are lost or damaged in transit back to Iwona Creation; if your return does not arrive, or becomes damaged during transit, your refund will not be processed;
– once your return is received and processed, you will receive a refund confirmation email; refunds will be credited to your original method of payment.

your personal data will be used for the primary purpose for which it was obtained. It might be used for a secondary purpose that is directly related to the primary purpose – with your consent or where required or authorised by law.
– It is important to us that your personal information is up to date. We will make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as possible so we can update our records and ensure we can continue to provide quality services to you.